Password reset
Use the official “forgot password” flow. If you don’t receive a reset email, check spam and alternate folders. For persistent issues, contact verified support and be ready to provide account identifiers.
Lost 2FA device
Use backup codes:
If you saved the one-time backup codes when enabling 2FA, use them to restore access.
Contact support:
If no backups exist, reach out to official support and expect identity verification steps — keep transaction timestamps handy to help validate ownership.
Harden after recovery
- Rotate your password and enable stronger 2FA.
- Review and revoke unfamiliar sessions and API keys.
- Enable withdrawal protections and notification alerts.